Orders and Exchanges
BLUBOHO HOLIDAY RETURN POLICY
at bluboho, we believe gifting is a love language—a way of saying “I cherish you”. to make the season of giving effortless, all gifts purchased between November 1 and December 31, 2025, are eligible for exchange or store credit until January 15, 2026.
items must be unworn, in their original condition, with tags and packaging. items marked as "final sale" and "made-to-order"are not applicable for exchange or store credit.
refunds for full-price items are available within 14 days of purchase and will be issued to the original payment method once the return is received and inspected.
gifts purchased outside the holiday window follow our standard policy.
thank you for supporting our local Canadian business.
P.S. we love you
return policy
we want you to love your bluboho pieces, but if something isn’t quite right, we’re here to help.
return policy
we offer full refunds on items that meet the following criteria:
- unworn and in new condition
-accompanied by all original packaging
- price tag attached
- original receipt provided
- returned within 14 days of purchase
please note:
- refunds can only be issued to the original form of payment
- shipping costs are non-refundable
- after 14 days, we are unable to accept returns
- gift receipts are eligible for store credit or exchange only
final sale items
some of our pieces are final sale and cannot be returned or exchanged. this includes:
- earrings
- gift cards
- one-of-a-kind rings
- made-to-order or customized items (including engraved items)
- items purchased on sale or with a discount (including bundles)
canceling an order
we get it—mistakes happen. if you need to cancel your order, please reach out to guestexperience@bluboho.com within 24 hours of placing your order.
please note:
- orders are fulfilled quickly, and once a package is shipped, we are unable to process cancellations.
- if your order has already been shipped, you may initiate a return once it arrives (if eligible under our return policy).
initiating a return
we’re sorry your piece wasn’t the perfect fit—but we’ve got you covered.
to return your item(s):
- mail your pieces back to us → start your online return by submitting an exchange form, and our team will guide you through the process.
- visit one of our stores → bring your pieces into a bluboho location with your order number, and our team will take care of the rest.
return shipping:
- bluboho is not responsible for return shipping costs.
- we recommend using a trackable shipping service as we cannot guarantee receipt of your returned item and are not responsible for lost merchandise.
exchanging a gift
if you received a gift that isn’t quite right, we’re happy to help you find something you love!
- gifts are eligible for exchange or store credit within 14 days of the original purchase date.
- to exchange a gift, you must have the original order number or the purchaser’s email.
made-to-order pieces
our team carefully handcrafts each made-to-order piece once your order is placed. because of this, all made-to-order pieces are final sale and charged at the time of purchase.
please allow for the stated production time listed on the product page or provided by our store team.
repairs and warranty
we stand behind the craftsmanship of our jewelry and offer a two year warranty on manufacturing defects for all pieces. for anything not covered, we’re happy to assist with repairs when needed.
repair policy:
- repairs are subject to a base repair fee of $25, unless otherwise quoted.
- chain breaks and missing stones are not considered product defects and will be subject to repair fees.
- jewelry repaired by an external jeweler is not eligible for further bluboho repairs.
- lost or stolen jewelry cannot be replaced or refunded.
if you need a repair, please reach out to our team via email at guestexperience@bluboho.com - please include a photo of the item in need or repair and we’ll be happy to assist you with the next steps.
questions? we’re here to help!
for any additional support, please reach out to us at guestexperience@bluboho.com or visit us in-store.