Shipping + Special Info
please note that due to covid-19, our shipping providers are experiencing delays and we cannot guarantee delivery dates.
- free standard shipping within Canada: 2-14 business days
- FedEx Standard Overnight: $20 and up: 1 business day
please note, this does not include processing times. your packages are shipped within 24-48 hours of placing your order. all made to order items and engraved pieces will ship within 24-48 hours of completion.
Next Day Delivery within the Greater Toronto Area:
if your postal code meets our courier requirements it will appear at checkout in your shipping options as Next Day Local Delivery. you must place your order before 5:30 pm between Monday - Thursday, and 4:30 pm between Friday - Sunday for next day delivery. if your order is placed after these time cut-offs it will be delivered within 2 days. see map below; our courier services into the dark green zone.
to see if your shipping address' postal code qualifies click here.
orders under $150: $10 shipping fee
orders $150 +: complimentary
Route Shipping Insurance
we know shopping online can be tricky and with the increase in volume that shipping providers (Canada Post and FedEx) are seeing, we want to make sure you feel protected for whatever could occur once your order leaves our hands and is on it’s way to yours!
we have partnered with Route to provide our guests with optional shipping insurance so you can purchase with confidence. Route Package Protection is calculated at checkout based on 1.5% - 5% of the order’s subtotal. in the event that your package is lost, damaged or stolen, Route will either send a replacement out to you or reimburse you for the value of the item(s) purchased (up to $5000). please note that this is an insurance policy which does have limitations, please see details below. for a detailed breakdown of Route's official insurance policy, please see here
listed below is a brief summary of Route Shipping Protection coverage, but you can review the full policies here
lost - in transit
- domestic: the issue must be filed between 7 and 30 days from the last shipping update.
- international: the issue must be filed between 20 and 30 days from the last shipping update.
stolen - marked as delivered
- the issue must be filed between 5 and 15 days from when the order was marked delivered.
- the issue must be filed with photos of the damaged package and item, no later than 15 days from when the order was marked delivered.
how do I file a claim with Route?
have your order number handy, and get started right here.