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bluboho

FAQ & Help

 

product

an item I love is sold out! when will you be restocking it?
you can contact us at guestexperience@bluboho.com and we can try to track one down in the company for you. if one is not available we can add you onto a guest request list and contact you as soon as it’s back in stock!

what items are final sale?
some of our pieces are final sale. we are unable to issue exchanges or store credits on earrings, bridal/beloved pieces, sale items, pieces that have been engraved, special orders and gift cards.

I got my piece engraved, can I change it?
we are unable to accept changes to engraved pieces. the engraving you’ve selected for your piece cannot be changed as these items are made to order. 

how should I care for my pieces?
check out our care and wear disclaimer here for everything you need to know!

I want to find out more information about a product, who can I reach out to?
you can email guestexperience@bluboho.com or call 647-273-6297 and one of our wonderful team members will answer any questions you have! 

packaging 

do you offer gift wrapping? 
every bluboho order is gift wrapped by hand by one of our amazing team members. if you’d like to further personalize your order, please send your request to guestexperience@bluboho.com or leave a comment in the “notes” section at checkout. 

is your packaging sustainable?
our packaging is designed from recycled, reusable and compostable materials. to minimize package consumption, in our stores, we offer $5 off your purchase if you bring your packaging back to be reused or if you wear your piece out, and opt out of packaging. 

billing 

what currency do you charge in?
we currently process orders and charge in Canadian currency. orders placed outside of Canada will be converted to your home currency through your banking provider. if you’re visiting from another country, try using xe.com to see latest currency conversions. 

shipping and orders

when are orders shipped?
orders are processed Monday through Friday and are shipped within 24-48 hours of placement, excluding weekends and holidays.

what happens after I place my order? 
you will receive an order confirmation email once your order is confirmed. you will also receive a shipping confirmation email once your order is shipped out. 

where does bluboho ship to?
we ship internationally because we believe everyone around the world deserves a little bluboho in their life. if you want to know more information click here.

help! can I cancel my order? 

we get it, we all make mistakes. if you wish to cancel your order just reach out to us at guestexperience@bluboho.com. our orders are fulfilled quickly (because we know that waiting for a package to arrive feels like a lifetime) but we would be happy to look into your order and see if canceling is possible.

can I pick up my order in-store?
yes, we offer in-store pick up, it will be ready in 4-6 business days. 

do you offer shipping insurance?
yes! we know shopping online can be tricky and with the increase in volume that shipping providers (Canada Post and FedEx) are seeing, we want to make sure you feel protected for whatever could occur once your order leaves our hands and is on it’s way to yours!

we have partnered with Route to provide our guests with optional shipping insurance so you can purchase with confidence.  Route Package Protection is calculated at checkout based on 1.5% - 5% of the order’s subtotal. in the event that your package is lost, damaged or stolen, Route will either send a replacement out to you or reimburse you for the value of the item(s) purchased (up to $5000). please note that this is an insurance policy which does have limitations, please see details below. for a detailed breakdown of Route's official insurance policy, please see here

listed below is a brief summary of Route Shipping Protection coverage, but you can review the full policies here

lost - in transit

    • domestic: the issue must be filed between 7 and 30 days from the last shipping update. 
    • international: the issue must be filed between 20 and 30 days from the last shipping update. 

stolen - marked as delivered

    • the issue must be filed between 5 and 15 days from when the order was marked delivered. 

damaged

    • the issue must be filed with photos of the damaged package and item, no later than 15 days from when the order was marked delivered.

how do I file a claim with Route? 
have your order number handy, and get started right here.

exchange policy 

do you guys allow exchanges? if so, how do they work?
we do! see our exchange policy for more info.

repair 

we are committed to our offering of quality pieces that tell your life’s journey. in the event that you require any assistance with your beautiful piece, let us take care of you. repairs are subject to a base fee of $30, unless quoted otherwise, and can take between 4-6 weeks to be complete. chain breaks are not considered to be defective product. you are welcome to bring your piece to any one of our locations or send it to us by mail. if you choose to mail us your piece, please contact our guest experience team for further instructions, guestexperience@bluboho.com

*quoted timelines are based on the repair needed and are subject to change 

gift cards

how does my gift card work?
gift cards purchased through the website can be used online as well as in-store. our gift cards have no additional processing fees and do not expire. happy shopping!

how do I use my online gift card online? 
if you have an online gift card you can enter the code at check out, just be sure to click the “apply” button. 

where can I purchase a gift card for your online store?
click the link here!

collaborations and marketing inquiries

please send all collaboration and marketing inquiries to guestexperience@bluboho.com 

other

I need help with something that isn't listed above, how can I get in contact with someone? 
click the link here for emails and phone numbers!

 

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