Ecommerce Manager

Ecommerce Manager

please note this is not a remote position

• location: head office
• availability: full-time
• positions available: 1
• commitment: minimum 2 years

About us  

bluboho is on a mission to mark moments and tell stories through beautiful jewellery. We are a team of high achievers who love to create the unimaginable. We design and make all of our pieces right here in Canada using ethically sourced stones and recycled metals. We are a high-growth company where our team is empowered to have a voice, make decisions, set goals and achieve them. If this sounds like a place you can grow with, we can’t wait to meet you… 

The Ecommerce Manager will be responsible for managing the day-to-day operations of bluboho.com. This role will lead a team of web connectors that provide a unique guest experience for all our online guests, while maintaining operational excellence for our online business. You are responsible to ensure the team is supported + supporting execution of the overall ecommerce/digital strategy. 

Who you are:  

You are the epitome of what it means to deliver the best experience through our digital channels; you’re aware of who our top online guests are, follow up with those who have not returned and know when to surprise and delight others. You’re an innovative leader and always looking for ways to optimize and elevate the guest’s online experience. You understand that producing + driving results for and with your team will require strong collaboration with a focus on the successful daily functionality of our website, and having the right players in the right seat of the bus to do so. 

What you’ll be doing:  

• Website Management: maintain + update the ecommerce platform, ensuring it remains user-friendly, secure and optimized for SEO, in partnership with the marketing team  
• Lead e-commerce operations: mentor and manage the team to maintain site performance, provide best-in-class guest experience, fulfill and ship orders in a productive, timely and cost-efficient manner. 
• Product profile management: creating new profiles, updating, and reviewing older  product, ship date management 
• Monitor progress of orders and identify opportunities while proactively addressing and resolving alongside your team to ensure the guest experience is always top of  mind 
• Build and Lead a first in class web store team: Conduct regular team meetings to establish quarterly/weekly/ daily goals and delegate assignments to team members accordingly; empowering the team to live into strengths and foster a performance mindset 
• Lead recruitment for new web store team members; leveraging your foresight into future business/staffing needs and creating a talent pipeline to support 
• Provide support to your team, whether it be with guest experience, remerchandising  collection pages, or picking and packing on a high order volume day 
• Coach, manage, mentor and onboard new and existing team members to ensure that they are clear on how to succeed, including identifying and developing internal talent for future roles
• Implementing departmental training and job rotation activities, initiate plans to  motivate team members, administer performance management (coaching and  accountability) 
• Train web connectors and create proper execution of standard operating procedures  (SOP’s) for our online store 
• Ensure team is following all SOP’s and verify the accuracy and completeness of all  guest communications, order fulfillment, stock transfers to stores and online  exchanges/returns 
• Market research; identify unique online selling tactics that will empower the team  to convert all guest interactions into sales 
• Collaborate with the marketing team to develop and implement strategies to promote sales + guest engagement 
• Inventory management; collaboratively perform quarterly inventory counts, weekly cycle counts and restocking lists with the team, communicating all discrepancies  with the marketing/production team 
• Data Analysis + Reporting: Prepare and generate weekly productivity reports, monitoring and reporting to the VP Operations, to drive achievement of work Objectives and KPIs

What you’ll bring:  

Required: 

• Minimum 2 years Ecommerce and Retail Management experience  
• Experience using Shopify/Shopify Plus platform 
• Strong experience + proven results in managing customer relations 
• Strong interpersonal, leadership, and relationship management skills, with the ability to drive results by leading/collaborating with direct reports and cross-functional teams 
• Strong organization skills with attention to detail 
• Proven success in driving ecommerce results 
• Ability to multitask, problem-solve, and effectively communicate in a fast-paced environment 
• Adaptable to change and receptive to feedback and suggestions 
• A natural curiosity and vision for the evolution of retail and a view that guests can have same or better online experiences, as we offer in store

Preferred:  

• University Degree in Business or Marketing 
• Experience working in a retail luxury goods or fine jewellery organization  

Application Process: Please submit your resume and cover letter to Natalie at natalie@bluboho.com. We thank all applicants for their interest in joining Bluboho; however, only those selected for an interview will be contacted.

Join Bluboho in crafting jewellery that tells a story and inspires connection. Embrace the opportunity to contribute your expertise to a brand committed to creativity, sustainability, and meaningful craftsmanship.