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FREE STANDARD SHIPPING IN CANADA & USA ON ALL ORDERS USE THE CODE: WELOVEYOU

  • location: head office
  • availability: full time *must be available weekends
  • positions available: 1 per store
  • commitment: minimum 2 years

Ecommerce Operations Coordinator

bluboho is a growing community of collective creativity. We provide a space for connection, love and education, to create an unforgettable experience. We cultivate a team environment that is fun and maximizes on development opportunities. We continually aspire to nurture an exchange where our creativity and culture coexist.

As the E-commerce Coordinator, your role is a combination of guest experience and operations, while understanding how the two are directly linked in creating consistent results. This role requires a passion for organization and a great deal of sense of urgency. You understand that producing results with your team will require strong collaboration with a focus on the daily running and functionality of our website.

What you’ll be doing:

  • Inventory management; ie inventory counts, weekly cycle counts and restocking lists, weekly merchandising of collections and homepage
  • Weekly cycle counts to ensure proper stock levels and communicate all discrepancies to your Digital Marketing Manager
  • Product profile management; creating new profiles, updating and reviewing older product, ship date management
  • Facilitate restock dates with production lead
  • Communicate low-stock, re-order and purchase order issues with production lead
  • Communicate with the Digital Marketing Manager on weekly product focuses to ensure proper inventory levels
  • Check quality, quantity and accuracy of incoming inventory, with a strong focus on high and consistent quality
  • SEO and Keyword searches to ensure optimal product titles and descriptions; this information is a collaborative effort with your digital team to ensure optimal results
  • Market research; to optimize our guest experience and operations
  • Order fulfillment and Logistics; ensure they are sent with a sense of urgency and efficiency, outstanding orders are communicated with production to ensure deadlines are met; manage chargebacks and product exchanges, special orders
  • monitor progress of orders and identify opportunities while proactively addressing and resolving alongside your team to ensure the guest experience is always top of mind
  • Supplies and shipment packaging management
  • You are the epitome of what it means to deliver the best experience through our digital channels; you are aware of who the top digital guests are, follow up with those who have not returned and know when to surprise and delight
  • You and your team are responding to facebook messenger, emails, phone calls and text messages in a timely manner during operating hours
  • Abandoned carts are managed and followed up within 48 hours
  • All yopto reviews are sent the YOUREAGEM code with a follow up comment within 48 hours of post
  • Order fulfillment
  • You are working through your team by delegating day to day tasks with clear expectations and follow up; you do this at your daily stand up meetings

What you’ll bring:

  • Minimum 2 years e-commerce and retail experience with the shopify platform Proficiency in SEO and Keyword searches
  • Google Analytics background
  • Proficiency in MS-Office Suite (word, excel, powerpoint, access, project)
  • Solid business planning, test planning, rollout, execution and project management
  • Ability to work with cross functional teams
  • Experience in managing multiple partners and providers to tight deadlines and measuring performance
  • Daily touch-base with the team
  • Quality control experience in jewelry, fashion or related industry
  • Detail oriented and organized
  • Strong verbal and written communication
  • Able to work in a collaborative team environment
  • Work with a strong sense of urgency and personal responsibility

 

APPLY TODAY

if you’re as excited as we are, send an email to adrienne@bluboho.com with a copy of your cover letter, resume and availability. please specify in the "subject" of your email which position and location you are applying for. only successful candidates will be contacted for an interview.